Currently Out Of Stock
Improving Service Level Engineering
Paperback
€107.99
Collect 323 Reward Points
- Currently Out Of Stock
- Book Synopsis
- This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
- About The Author
- Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.
- Product Details
-
- ISBN
- 9783319866840
- Format
- Paperback
- Publisher
- Springer, (03 August 2018)
- Number of Pages
- 195
- Weight
- 349 grams
- Language
- English
- Dimensions
- 235 x 155 mm
- Series:
- See all books in this series
- Categories: