FBI negotiation tactics for work, life and conflict
Former FBI hostage negotiator Chris Voss shares field-tested negotiation techniques for high-pressure conversations at work and at home. Practical, direct and rooted in real cases, it shows how tactical empathy and active listening can change the outcome of any discussion.
Online Price
Never Split The Difference: Negotiating As If Your Life Depended On It
Collect 43 Reward Points
- Guaranteed Delivery on
- Free Delivery from
FBI negotiation tactics for work, life and conflict
Former FBI hostage negotiator Chris Voss shares field-tested negotiation techniques for high-pressure conversations at work and at home. Practical, direct and rooted in real cases, it shows how tactical empathy and active listening can change the outcome of any discussion.
- Book Synopsis
-
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists.
Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator.
Never Split the Difference takes you inside the world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.
Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.
Ideal for readers who…
- Want practical negotiation skills for work, business, sales or leadership conversations.
- Are interested in FBI hostage negotiation tactics applied to everyday situations.
- Like business books with clear principles, real-world examples and usable techniques.
- Need help handling difficult conversations with confidence and tactical empathy.
- Are buying for readers of persuasion, communication and personal development books.
- About The Author
- Chris Voss spent 24 years working for the FBI, culminating in him becoming the bureau's lead international hostage negotiator. In 2007 he left the organisation and, realising that the skills he had acquired were more widely applicable, began teaching negotiation skills at Georgetown University's McDonough School of Business. He has also taught courses at Harvard Law School and is the head of the Black Swan Group, a consulting firm that leads businesses through difficult negotiations.
- Product Details
-
- ISBN
- 9781847941497
- Format
- Paperback
- Publisher
- Random House Business Books, (23 March 2017)
- Number of Pages
- 288
- Weight
- 208 grams
- Language
- English
- Dimensions
- 199 x 130 x 19 mm
- Categories: