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Total Quality Management for Custodial Operations
Paperback
€218.94
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- Book Synopsis
- This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.
- About The Author
- Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.
- Product Details
-
- ISBN
- 9781884015519
- Format
- Paperback
- Publisher
- CRC Press, (01 November 1994)
- Number of Pages
- 128
- Weight
- 376 grams
- Language
- English
- Dimensions
- 280 x 210 x 10 mm
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